PARAÑAQUE CITY, 24 October 2024 – The Department of Foreign Affairs (DFA) informs the public that consular operations at DFA Aseana, Consular Offices (COs), and Temporary Off-Site Passport Services (TOPS) operations in Luzon shall be suspended on Friday, 25 October 2024, in view of the announcement made by the Office of the Executive Secretary, due to the continuous heavy rainfall brought about by Severe Tropical Storm Kristine.

Affected applicants for consular services with confirmed appointments from Wednesday to Friday, 23-25 October 2024, at DFA Aseana, Consular Offices (COs), and Temporary Off-Site Passport Services (TOPS) in Luzon will be rescheduled as follows:

FOR PASSPORT APPLICANTS:

  1. Reschedule of Passport Appointment of affected applicants from 23 to 25 October 2024:

Affected passport applicants at DFA Aseana and COs will be accommodated beginning Monday, 28 October 2024, to Thursday, 28 November 2024, at their respective original appointment site. 

Meanwhile, affected TOPS applicants will be accommodated from Monday, 28 October 2024, to Thursday, 28 November 2024, at their respective Supervising Consular Offices (SCOs). Said applicants are instructed to follow the same time slot of their appointment. For guidance, applicants may visit the attached link to verify the corresponding SCO per TOPS Site: https://consular.dfa.gov.ph/transparency/tops-directory 

  1. Passport Release

Passport Releasing Service Center at DoubleDragon Meridian Park, Pasay City will also suspend its operations on Friday, 25 October 2024, and will resume operations on Monday, 28 October, 2024. Any passport releases scheduled on the said date will be rescheduled on the next working day.

For other inquiries and urgent matters, affected applicants may reach us through the provided email addresses and via the links shown below:

DFA Aseana: [email protected] / [email protected]   

Consular Offices: https://consular.dfa.gov.ph/transparency/co-directory 

TOPS Sites: https://consular.dfa.gov.ph/transparency/tops-directory 

For further information regarding passport requirements please visit: https://consular.dfa.gov.ph/services/passport/requirements 

FOR AUTHENTICATION APPLICANTS

  1. Affected Authentication applicants with confirmed appointments at DFA-Aseana and other Consular Offices in Luzon will be accommodated on the following dates:
Original Appointment ScheduleNew Appointment Schedule
23 – 25 October 202428 October to 08 November 20247:00 am-1:00 pm

Affected applicants must present their confirmed appointment packet which shows that their original schedule is on 23 – 25 October 2024.

  1. Releasing of Authenticated Documents at Double Dragon Plaza
Expedite Release of Authenticated Documents
Original Release DateNew  Release Date
23 October 202428 October 2024
24 October 202429 October 2024
25 October 202430 October 2024
28 October 202431 October 20248:00am – 11:30am
Regular Release of Authenticated Documents
Original Release DateNew  Release Date
23 October 202428 October 2024
24 October 202429 October 2024
25 October 202430 October 2024
28 October 2024 31 October 20248:00am – 11:30am
29 October 202404 November 2024

Applicants may refer to their Official Receipts or Authentication Slips for the original releasing date. 

  1. For further inquiries, please feel free to contact us at the email addresses of the following Consular Offices:
Consular OfficeEmail
DFA Aseana[email protected]
CO NCR West[email protected]
CO NCR Northeast[email protected]
CO NCR East[email protected]
CO NCR South[email protected]
CO Pampanga[email protected]
CO La Union[email protected]
CO Cebu[email protected]
CO Iloilo[email protected]
CO Davao[email protected]
CO Cagayan de Oro[email protected]
CO Legazpi[email protected]
CO Lucena[email protected]
CO San Nicolas[email protected]

Applicants may also contact us through the telephone numbers provided below:

  • For Passport Appointment Concerns:

(02) 8234 – 3488

  • For Passport, Authentication and other Consular Inquiries:

(02) 8651 – 9400

  • Passport Releasing Hotline:

0939-320-0569 (Smart)

  • Authentication Concerns Hotline:

8651-9400 loc. 2266